Everything contractors ask before signing up.

No. SubOps is manual upload only — you drop in the weekly settlement PDF, your payroll CSV, and your fuel CSV. We never scrape MyGroundBiz, and we never call any FedEx system. Zero terms-of-service risk.

Encrypted at rest with W-2 fields tracked under tighter access than the rest of the system. Every access is audit-logged. We never use customer data to train AI models, and we never share it with anyone — not other contractors, not Logistics Service Providers, not the parent network.

No. We don’t do dispatch, telematics, or driver scoring. SubOps is the financial back office that sits beside those tools — reconciliation, settlement math, route P&L, dispute drafting. Keep your dispatch and safety stack where it is.

No catch. You upload one week of settlement, payroll, and fuel data. We produce a real Owner Brief with anomalies and dispute candidates. If we found money you can claim, you decide whether to subscribe. No card up front, no scheduled sales call.

The AI never computes money. Every dollar figure on every brief runs through a deterministic TypeScript rules engine that you can audit line by line. The AI only writes the narrative around numbers the rules engine already computed and sourced.

Never. Your tenant is contractor-owned and contractor-private. No data is ever sent to FedEx, to a parent Logistics Service Provider, or to any other contractor. Disputes you draft are yours to send (or not send) on your timeline.

Cancel anytime from your account settings — no retention conversation, no exit interview. You can export everything as CSV and PDF on the way out: every settlement, every brief, every anomaly, every audit log entry.

Yes. SubOps includes scenario modeling so you can run consolidation math against your actual route P&L: what happens if you absorb terminals, drop unprofitable lines, or restructure driver assignments. Built for the kind of decisions Network 2.0 is forcing.

Weekly settlement PDFs (the standard MyGroundBiz format), payroll CSVs from Gusto, ADP, or Paychex, and fuel CSVs from WEX, Fuelman, FleetOne, or Comdata. If your format is slightly different, we can usually map it in onboarding.

Usually under 60 seconds from upload to a complete Owner Brief on a single-terminal contractor. Multi-terminal rollups may take a minute or two on the first run while we cache the route metadata.

Yes, on the Scale plan and above. We roll up route P&L across terminals, keep settlement-level ingestion separate per terminal, and produce both terminal-level and consolidated Owner Briefs.

Yes. Each tenant supports multiple seats with role-based access — owner, office manager, accountant. W-2 payroll fields can be locked to a smaller set of roles than general financial data.

No. SubOps drafts the dispute — the source-linked evidence, the dollar amount, the language — and you review and submit it through your normal channel. We never push anything to FedEx on your behalf.

The rules engine flags lines that diverge from your historical baseline by a margin we tune per rule (R001 through R005 in the published rule set). Each flag is sourced to the underlying row, so you can confirm or dismiss in seconds.

Export to QuickBooks-friendly CSV is available. Native API integration is on the roadmap; today you import the export file the way you would from any other source.

Run the historical reconciliation on prior weeks (you can backfill as far as you have settlement PDFs). The same anomaly rules apply retroactively — common to surface real money in the first two weeks of usage.

Flat monthly: $199 Growth (5–15 routes, single terminal), $349 Scale (15–30 routes, multi-terminal, fuel + payroll), Custom Fleet (30+ routes). The 60-day pilot is no card up front — you pay only after we have found money you can claim.

We pick features by what shows up in real Owner Briefs as friction. If you have a specific gap — a fuel provider we don’t parse, a settlement edge case, a dispute pattern — write to us. Pilot contractors directly drive our backlog.