Frequently asked questions
Everything contractors ask before signing up.
Don’t see your question? Email [email protected] — a real person answers.
Do you connect to MyGroundBiz or FedEx directly?
No. SubOps is manual upload only — the workspace uses the native MyGroundBiz Charge Statement CSV/XML export as the primary input, with the Charge Statement PDF as the fallback. The free audit on this page accepts a single Charge Statement PDF. We never scrape MyGroundBiz, and we never call any FedEx system.
What happens to my driver pay data?
Encrypted at rest with W-2 fields tracked under tighter access than the rest of the system. Every access is audit-logged. We never use customer data to train AI models, and we never share it with anyone — not other contractors, not Logistics Service Providers, not the parent network.
Can SubOps replace GroundCloud or Motive?
No. We don’t do dispatch, telematics, or driver scoring. SubOps is the financial back office that sits beside those tools — settlement math, route P&L, dispute drafting. Keep your dispatch and safety stack where it is.
What’s the catch for the free profitability audit?
No catch. You upload one Charge Statement plus one week of payroll and fuel data. We produce a real Owner Brief with findings and dispute candidates. The audit itself needs no account and no card. If it convinces you, start a 14-day trial and upload your first Charge Statement.
What if the AI gets a number wrong?
The AI never computes money. Every dollar figure on every brief runs through a deterministic TypeScript rules engine that you can audit line by line. The AI only writes the narrative around numbers the rules engine already computed and sourced.
Will FedEx see my data?
Never. Your tenant is contractor-owned and contractor-private. No data is ever sent to FedEx, to a parent Logistics Service Provider, or to any other contractor. Disputes you draft are yours to send (or not send) on your timeline.
What does cancellation look like?
Cancel anytime from your account settings — no retention conversation, no exit interview. You can export everything as CSV and PDF on the way out: every settlement, every brief, every finding, every audit log entry.
What file formats do you accept?
The workspace accepts the native MyGroundBiz Charge Statement CSV/XML export as the primary input, with the Charge Statement PDF as the fallback. Payroll CSVs from Gusto, ADP, or Paychex and fuel CSVs from WEX, Fuelman, FleetOne, or Comdata are supported. The free audit accepts a single Charge Statement PDF.
How long does the first brief take?
Usually a few minutes from upload to a complete Owner Brief on a single-terminal contractor. Multi-terminal rollups may take a little longer on the first run while we cache the route metadata.
Do you support multi-terminal contractors?
Yes, on Operations and Fleet plans. We roll up route and CSA margin across terminals, keep settlement-level ingestion separate per terminal, and produce both terminal-level and consolidated Owner Briefs.
Can my office staff use it?
Yes. Each tenant supports multiple seats with role-based access — owner, office manager, accountant. W-2 payroll fields can be locked to a smaller set of roles than general financial data.
Does SubOps file disputes for me?
No. SubOps drafts the dispute — the source-linked evidence, the dollar amount, the language — and you review and submit it through your normal channel. We never push anything to FedEx on your behalf.
How accurate are the payment checks?
The rules engine flags lines that diverge from your historical baseline by a margin we tune per payment category. Each finding is sourced to the underlying row, so you can confirm or dismiss in seconds.
Do you integrate with QuickBooks or Xero?
Export to QuickBooks-friendly CSV is available. Native API integration is on the roadmap; today you import the export file the way you would from any other source.
What if my settlement has been short for months?
Run the historical review on prior weeks (you can backfill as far as you have Charge Statement PDFs). The same payment checks apply retroactively and surface lines for operator review.
How are you priced?
Flat monthly after trial: Starter at $149, Core at $349, Operations at $599, and custom Fleet pricing for larger multi-terminal teams. Start with the free audit first so you can see the actual settlement checks before choosing a plan.
Will you build feature X?
We pick features by what shows up in real Owner Briefs as friction. If you have a specific gap — a fuel provider we don’t parse, a settlement edge case, a dispute pattern — write to us. Pilot contractors directly drive our backlog.