Terms of service

By creating an account, clicking “Sign up”, or using the Service, you agree to these Terms and to our Privacy Policy. If you are accepting on behalf of a business, you represent that you have authority to bind that business. The Service is intended for business use only.

You are responsible for safeguarding your account credentials and for all activity under your account. You must provide accurate information and promptly update it as needed. We may suspend or terminate accounts that violate these Terms or that pose risk to other customers or to the Service.

The Service is offered on a monthly or annual subscription basis at the prices listed on the Service. Fees are billed in advance, are non- refundable except as required by law, and renew automatically until you cancel. You can cancel at any time from your account settings; cancellation takes effect at the end of the then-current billing period.

We may change pricing for future billing periods with at least 30 days advance notice. Continued use after the effective date constitutes acceptance.

Where we offer a free profitability audit, free trial, or pilot period, you agree to the terms specific to that offer. Unless otherwise stated, no payment method is required to start a free audit, and your data remains yours whether or not you subscribe.

You retain all rights in the settlement, payroll, fuel, and other business data you submit to the Service (“Customer Data”). You grant SubOps a limited license to host, process, transmit, and display Customer Data solely to provide and improve the Service for you. We do not use Customer Data to train AI models, ours or any third party's.

You are responsible for the legality of Customer Data and for your right to upload it. You agree not to submit data you are not authorized to process, including personal information of individuals who have not been given the disclosures required by applicable law.

You agree not to:

• Reverse engineer, decompile, or attempt to extract source code.
• Circumvent rate limits, authentication, or any technical protection.
• Use the Service to violate any law, infringe rights, or harass anyone.
• Upload malware, send unsolicited bulk email, or interfere with other customers' use.
• Use the Service to score, surveil, or otherwise produce employment decisions about drivers in a way that would create joint-employer exposure.

The Service uses artificial-intelligence components to generate narrative summaries, dispute drafts, and similar outputs. AI-generated content is provided as a starting point; you are responsible for reviewing it before acting. All dollar figures are computed by deterministic rules, not by AI, but you remain responsible for verifying numbers against your source documents before submitting any dispute or financial filing.

The Service may integrate with or interoperate with third-party services (such as payroll providers, fuel-card providers, or banking exports). Your use of those services is governed by their own terms. We are not responsible for the availability or accuracy of third-party services.

We retain all rights in the Service and in any modifications, derivative works, or feedback. Nothing in these Terms transfers ownership of SubOps intellectual property to you.

Each party will protect the other's confidential information with at least the same degree of care it uses for its own (and never less than reasonable care) and will use it only to perform under these Terms. Confidential information does not include information that is or becomes public through no fault of the receiving party, or that the receiving party rightfully knew or developed without reference to the disclosing party's information.

We will provide the Service in a workmanlike manner consistent with industry standards. EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” AND WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY. OUR AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

You will defend, indemnify, and hold harmless SubOps from any third-party claim arising out of your Customer Data, your use of the Service in violation of these Terms, or your violation of any law. We will defend, indemnify, and hold you harmless from any third-party claim that your authorized use of the Service infringes that party's intellectual property rights, subject to the limits stated in Section 12.

These Terms apply for as long as you have an account. Either party may terminate for cause if the other materially breaches and fails to cure within 30 days of written notice. You can also cancel at any time from account settings. On termination, your right to use the Service ends; we will retain Customer Data for the export window described in our Privacy Policy.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws principles. Each party irrevocably submits to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute that is not subject to arbitration. For Canadian customers, nothing in these Terms limits any non-waivable consumer protections under applicable Canadian law.

We may update these Terms from time to time. We will post the revised version with an updated “Last updated” date and, for material changes, give reasonable advance notice. Continued use after the effective date constitutes acceptance.

These Terms (together with the Privacy Policy and any order form) are the entire agreement between the parties on this subject. If any provision is held unenforceable, the remainder will continue in full force. Neither party may assign these Terms without the other's consent, except in connection with a merger, acquisition, or sale of substantially all assets. No waiver is effective unless in writing.

Questions about these Terms? Write to [email protected] or by post to:

MahumTech LLC
Attn: Legal
Delaware, United States